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LCS

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  • WeWork - 43, Residency Rd, Shanthala Nagar, Bengaluru, Karnataka

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Retail Industry

The future of retail is here, with digital investments now essential to meet consumers' evolving needs and fend off new competitors. LCS's retail consultants help clients develop and deliver the right retail strategy to thrive in this dynamic environment.

Many companies in the retail industry are rich in data but have yet to harness it as a real driver of the business. Now, nothing less will do. LCS helps retailers prioritize digital efforts as part of an adaptable retail strategy that is more responsive to customer needs than ever before, and guides those looking to create and fund new sources of growth.

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Our Retail Industry Services

Fashion Industry

Fashion retailers need to reduce costs, invest in digital capabilities, and act on the power of sustainability. We help transform operations so you can respond to this consumer-driven environment.

Luxury Goods

We help luxury brands rethink what, when, and how they sell. Our two-pronged approach addresses the challenges of the new reality in luxury goods.

How We Help Clients Create a Retail Strategy for the New Reality

LCS’s retail consulting teams are composed of retail industry experts with skill sets that span the entire digital space, supported by proprietary platforms and solutions from our specialty business LCS GAMMA. Our work focuses on improving the commercial proposition, formats, and omnichannel and operations capabilities needed to deliver on retail strategy.

RETAIL ANALYTICS AND ARTIFICIAL INTELLIGENCE

To help our retail industry clients better leverage the power of their data—and better integrate with retail ecosystems—LCS combines advanced analytics and AI with data to solve problems all along the value chain, from ranging and pricing to personalization and logistics.

OMNICHANNEL RETAIL STRATEGY

We take a customer-driven approach to omnichannel strategy design, drawing on our proprietary consumer research techniques and world-class personalization data-science capabilities to support data-driven sales and omnichannel growth strategies. Our approach to omnichannel retail offers a holistic view that allows clients to attribute, track, and measure the value of investments across all channels.

RETAIL OPERATIONS

The need for flexibility extends to retailers’ supply chain partners and other drivers of a multiformat retail experience. With the desired customer experience and economics acting as the North Star, we prioritize the right end-to-end operations use cases, then rapidly mini-test and iterate specific solutions (physical and digital) to improve demand forecasting, product availability, service and labor planning, inventory management, waste reduction, and more.

COST OPTIMIZATION

Addressing each element of cost independently, we reset the base on a collection of cost drivers to align operating costs with the retailer’s customer value proposition, providing significant value for key stakeholders. In a shifting retail environment, rigorous tradeoffs among cost, service, and experience are essential to this process.

DIGITAL RETAIL MARKETING AND PERSONALIZATION

To help retailers expand their audience and deepen connections with existing customers, we leverage our experience in developing digital marketing capabilities, using AI and other retail technology to drive personalization—the frontier where customers, now more than ever, are won or lost.

SOCIAL IMPACT

Embedding sustainable practices and active social responsibility into retail operations has moved from a side activity to a top priority. We partner with global retailers to ensure that contributions to social and environmental goals—for example, inclusive hiring practices and reduced food waste and plastic packaging—drive business value.